Who we are
Here at Ecologye.com (‘Ecologye’) we are committed to protecting and respecting the privacy of your personal data. This privacy notice explains how your data is collected, used, transferred and disclosed by Ecologye. It applies to data collected when you use our websites, iOS and android applications, when you interact with us through social media, email, or phone, or when you participate in our competitions or events. It also applies to the extent that someone has nominated you through our “refer a friend” function or purchased an e-gift card on your behalf.
What personal data we collect and why we collect it
1.1 Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
1.2 Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
2.1 Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
2.2 Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
3.1 How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
3.2 What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
3.3 Where we send your data
Visitor comments may be checked through an automated spam detection service.
Store Shopping Policies
4.1 Processing Time
Processing time means the amount of time we need to prepare, print and pack your order just before we’re shipping it out. The time to prepare an order for dispatch varies. For details, see individual items.
4.2 Estimated Delivery Times
We will do our best to meet these dispatch estimates below, but cannot guarantee them. Actual delivery times will depend on the delivery method you choose, time of the year (Christmas time is busier than summer, for example) and any other issues that are post office related rather than our fault. I really hope that customers could understand that once we dispatch an order, this is out of our hands and it is up to the postal service to deliver it safe and on time. United States: 2-10 business days. United Kingdom: 3-10 business days. European Union: 7-14 business days. Canada: 7-21 business days. Australia: 10-28 business days. Rest of the World: 14-60 business days.
4.3 Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
4.4 Returns Cancellations and Exchanges
We DO NOT accept any returns, exchanges or cancellations, but please contact us if you have any problems with your order. The reason we do not accept all the above is simple – each and every item you purchase is “made to order” which means that we produce your item just for you, after you actually placed the order. In an eventual return we cannot resell the returned item mainly for health and safety reasons. Nobody would want to try on a garment that has previously been in contact with other person’s skin. Please do due diligence before purchasing, read the product description carefully, check out the item’s size chart and pictures, in other words be a responsible customer!
4.5 Shipping Times
All orders to the United States ship via the USPS, tracked delivery. Orders to the United Kingdom and European Union ship via the Royal Mail. When the order is dispatched, you will receive a tracking number checkable via the carrier website. Our processing time is usually between 2 and 5 business days.
4.6 Payment Options
Ecologye keeps your payment information secure. We never receive your credit card information, all transactions are made via our two payment processor partners, Paypal or Stripe.
